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Virtual Customer Care Agent | No Experience Required
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Virtual Customer Care Agent | No Experience Required
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About the position
AO Globe Life is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Benefits Representatives. In this role, you’ll meet virtually with individuals and families interested in learning more about available benefits. You’ll answer questions, explain coverage options, assist with enrollment, provide continued customer service, and help clients make informed decisions about their financial protection. This opportunity combines Customer Service, Client Relationships, Benefits Education, and Consultative Insurance Sales. Previous insurance experience is not required. We provide structured training, licensing guidance, qualified client opportunities, mentorship, coaching, and ongoing professional development.
Responsibilities
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in benefit information
Ask questions to understand each client’s needs and priorities
Listen carefully to concerns and questions
Build professional client relationships
Deliver a personalized and respectful virtual experience
Maintain consistent follow-up and communication
Explain available life insurance options
Review accident and supplemental health benefit options
Answer questions regarding available coverage
Help clients understand policy features and choices
Compare available benefit options
Provide personalized, needs-focused recommendations
Assist eligible clients with applications
Guide clients through enrollment
Explain required documentation
Complete applicable digital records accurately
Conduct applicable policy reviews
Assist with beneficiary updates
Answer general policy and coverage questions
Provide ongoing client follow-up
Help direct clients through applicable claims-support procedures
Maintain accurate digital client records
Update documentation when appropriate
Follow company procedures and applicable state requirements
Requirements
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable learning web-based technology
Be willing to participate in required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Self-motivated
Personally accountable
Goal-oriented
Organized
Comfortable managing your own schedule
Comfortable learning technology
Able to work independently from home
Comfortable using Zoom and web-based applications
Coachable and receptive to feedback
Motivated by measurable results
Interested in professional development
Comfortable working in a commission-based environment
Nice-to-haves
Previous experience in Customer Service, Client Services, Member Services, Call Centers, Retail, Hospitality, Healthcare, Banking, Financial Services, Education, Administrative Support, Military Service, Recruiting, Account Management, or Sales.
Previous insurance experience is not required.
Entry-level applicants, career changers, recent graduates, veterans, individuals returning to the workforce, and experienced customer-service professionals are encouraged to apply.
Benefits
Weekly Commission-Based Pay
Performance Bonuses
Renewal Income
Residual Income Opportunities
Leadership Compensation for qualifying representatives
