Remote Automotive Customer Service Agent (Dealer Assistance)

About the Role

Role: Full time | Remote - Ohio residents

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!

You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.

Pay Transparency

This position starts at $13 per hour.

What to Expect

As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.

Why apply:

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development opportunities

You need:

• Computer, typing and phone skills
• Interpersonal skills
• Detail oriented
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

Tasks:

• Provide excellent service via phone and live chat

• Use your computer skills to:

• Research requests related to profile assistance

• Track vehicle shipments and vehicle orders

• Assist with car warranties

• Escalate critical orders

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

• Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
• Chat hours:
• M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
• Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

• Computer, typing and phone skills
• Can speak and type proficiently at the same time
• Able to problem-solve, act as a consultant and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention to detail

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)

Schedule

• Training (requires 100% attendance):
• First four weeks - instructor-led:
• Monday - Friday
• 8 hours per day between the hours of:

8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time

• Next four weeks - hands-on calls:

• Scheduled during center's hours of operation (see work schedule below)

• Work schedule:

• Available to work shifts within the center's hours of operation:

• Monday - Friday (No weekends!)

• 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time

• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements

• Ohio resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video:

Why Join Our Morley Family

At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work:
• Click here to view Morley's CCPA Notice for applicants in California:
• Click here to view Morley's privacy policy:

Skills:
Automotive Industry, Automotive Repair and Maintenance, Background Investigation, Broadband, Call Centers, Consulting, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Diabetes, Disability Insurance, Estate Planning, Ethernet Cable, Fast Food, Financial Planning, Flexible Spending Accounts, Help Desk, High School Diploma, Interpersonal Skills, Life Insurance, Modems, Network Routers, Nursing, Onboarding, Online Chat, Organizational Skills, Prescription Drugs, Problem Solving Skills, Resolve Customer Issues, Restaurant, Retail, Telephone Skills, Time Management, Training/Teaching, Typing, Vision Plan, Wireless Communications

Morley Companies, Inc

Who we are: We’re a team that truly cares about you, values what you do and puts your unique talents to work. We love to make a difference in the lives of each other, our clients and our communities. This is why our associates choose to pursue their passions at Morley.

Our philosophy: To achieve our client-focused mission “to deliver extraordinary experiences,” we must first deliver extraordinary experiences to each other. Our associate-centric culture is focused on fostering happy and healthy people who feel challenged and rewarded, valued for their talents and secure in the care of inspiring and supportive leadership.

What we do: Within our company, we have three groups that serve our Fortune 500 clients in three distinct ways. Our Business Process Outsourcing group is a contact center providing customer care, expert and technical support and specialty support services. In Meetings & Incentives, we produce meetings and events domestically and internationally. Our Exhibits & Displays team creates environments that captivate trade show, museum and other audiences with memorable moments. To support our client-facing efforts, we have a diverse team of associates in the areas of human resources, information technology, accounting, marketing, communications, creative, facilities and enterprise services. 

Company Size:
2,500 to 4,999 employees

Industry:
Business Services - Other

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