[Remote] Aftersales Manager (Service & Parts) AZ or SoCal based

Note: The job is a remote job and is open to candidates in USA. Polaris Inc. is a global powersports company that develops off-road vehicles, marine products, parts, garments, and accessories. The Aftersales Manager will optimize service and parts strategies across dealerships in Arizona and Southern California, improving dealer profitability, customer satisfaction, and loyalty through data-driven operations, training, and strategic planning.

Responsibilities

• Consult with Polaris dealerships to improve their overall Customer Experience, Service and Parts processes, and profitability of their ORV Fixed Operations business
• Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity
• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities
• Develop and implement fixed operations strategies and processes to achieve dealer performance objectives
• Establish and promote best practices to improve the completion rates of safety and service bulletins
• Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network
• Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience
• Partner with dealerships to set measurable goals and strategic plans for success

Skills

• 3+ years of experience in powersports, marine, or automotive dealer service operations
• Strong knowledge of dealership operations and financial systems
• Comfortable leading training sessions and classroom-style instruction
• Proficiency in Microsoft Office applications
• Valid driver's license and ability to travel approximately 80% of the time (mostly via company vehicle)
• Ability to drive to a major airport for travel as needed
• AZ or SoCal-based home office w/regional travel
• Bachelor's Degree preferred

Benefits

• Market-leading profit-sharing plan
• Company contributions to our Employee Stock Ownership Plan
• Discounted employee stock purchases plan
• Generous matching contribution to 401(k)
• Financial wellness education and consultation to plan for their financial future
• Health, dental, and vision insurance
• Wellness programs
• Paid time off
• Gym & personal training reimbursement
• Life insurance and disability offerings
• Polaris Gives paid volunteer time off

Company Overview