Real-Time Customer Service Analyst
Location: Bromley
Country: GB
Company: Foresters Financial UK
Start Date: 2026-08-11T18:02:56.000Z
End Date: 2026-09-10T18:02:57.000Z
Foresters Financial UK is seeking a Customer Service Analyst to support the Service Excellence Manager in real-time performance monitoring across the customer service function. The role ensures resources are deployed effectively to meet demand and service targets, acting as the bridge between operational teams and Workforce Planning.
The candidate will provide live insights, identify risks, and recommend intraday actions to maintain performance, productivity, and customer experience, while
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