Operations Executive (part-time, flexible) James & Ella A happiness & wellbeing co. for dogs, f[...]

Overview

Operations Executive
Location: Remote (UK-based)
Hours: 0.5 FTE (part-time, flexible)
Salary: £26,000 pro rata
Reports to: Finance Manager

We’re James & Ella, a happiness and wellbeing company for dogs founded by James Middleton. Since launching as a D2C premium dog food brand in 2019, we’ve expanded into national retailers across the UK – including Sainsburys, Waitrose, Ocado and a growing number of independent retailers. To help manage the growing operations, we’re looking for a proactive and detail-oriented Operations Executive. This role is ideal for someone who is organised, adaptable, and enjoys working across operations, finance, and customer service.

Responsibilities

• Operations & Logistics
  • Manage and book customer retail orders, ensuring smooth and timely deliveries.
  • Review and monitor stock levels weekly to maintain availability across all SKUs.
  • Oversee the purchase order process and liaise with suppliers to manage lead times.
  • Track and replenish packaging stock for specific product lines.
  • Support event preparation and logistics when needed.
• Finance & Admin
  • Invoice customer orders and track payments.
  • Assist with bookkeeping and other finance-related administrative tasks.
  • Provide support for ad-hoc and project-based operational tasks.
• Customer Service (cover)
  • Respond to customer queries promptly and professionally via email or other platforms.
  • Help ensure an excellent customer experience across all touchpoints.

What We’re Looking For

• 1-2 years minimum experience in an operations role, or relevant degree.
• Strong working knowledge of Excel or Google Sheets (comfortable with formulas, data entry, and analysis).
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Confidence working with data and product information across multiple systems.
• Adaptability and a proactive approach to problem-solving.
• A willingness to learn and support across multiple functions.

Bonus skills (not essential)

• Experience in wholesale, e-commerce, or marketplaces.
• Previous experience in a customer-facing role.

What We Offer

• A flexible, part-time remote role within a growing business.
• Opportunities to develop skills across operations, finance, and customer service.
• A collaborative, supportive team culture.
• Competitive salary and potential to grow within the role.
• 25 days pro rata annual leave entitlement + bank holidays.
• Discounted dog food and treats.
• Occasional team days in London.