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JobResponsibilities:Customer Care Specialist Salary: 22k-32k/Month Company:Wipro Location:Gurugram, India Educational Requirements:Bachelor Degree Full Job Description:

Jobs and Obligations of a Client Care Subject matter expert

  • Client care through calls.
  • Guarantee convenient and precise assistance conveyance at characterized efficiency level.
  • Fabricate client and space information to have the option to convey a goal on the main discussion.
  • Guarantee adherence to Client Administration Level Agreements(SLAs) like Consumer loyalty, Administration Level, Handle Time and Client Exertion.
  • Keep up with Interior Help Participation and Responsibility approaches.
  • Execute issue/question and Client level conveyance quality on calls.
  • Stick to Client goal and guarantee appropriate documentation &follow-up.
  • Recognize, offer and backing functional enhancements

Qualification

  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc and BSc IT, (With the exception of Details, Math's Hons and Eco Hons).
  • B.Tech. with min a half year of comparable experience is expected in BPO/KPO.
  • M.Com, Mama with min a half year of comparative experience is expected in BPO/KPO (With the exception of MCA and MSC).
  • Age upto 18+years.
  • Hole ought not be over 4 years after graduation.
  • Students/it are NOT qualified to seek after graduation.
  • Applicants who are as of now situated in Delhi NCR/Gurgaon are just qualified

Work Insight

  • Freshers and Experienced-0-29 months.
  • Astounding relational abilities Composed and Verbal.
  • Ought to work in night shifts (shift will begin from 10:00pm goes up to 6 am with Saturday Sunday fixed off-9 -hour shift with 8 -hour login).
  • Capable in PC use and Fundamental information on MSOffice/Succeed

Benefits

  • Characterized profession guide which offers learning experiences.
  • Execution based impetus program (Relies upon Cycle/Client Arrangement).
  • Interest in ability improvement and abilities upgrade.
  • Balance between serious and fun activities with a 5-day long week of work.
  • Cooperative climate with top tier experts.
  • Center around partner commitment and fun at work.
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