Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

• Answer incoming phone calls and respond to text messages.

• Assist patients with general questions about clinic services.

• Provide professional, friendly, and timely customer service.

• Route patient concerns to the appropriate provider when necessary.

• Schedule, reschedule, and confirm patient appointments.

• Send appointment reminders and follow-up communications.

• Coordinate patient intake and onboarding activities.

• Maintain accurate appointment records.

• Process medication refill requests according to clinic procedures.

• Assist with patient orders and service requests.

• Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.

• Maintain accurate patient records and documentation.

• Update information within the clinic's electronic health record (EHR) and CRM systems.

• Organize digital files and administrative documents.

• Support general office administration and daily operations.

• Utilize the clinic's EHR, CRM, and phone systems efficiently.

• Learn new software and workflows during onboarding.

• Ensure accurate data entry and timely record updates.

Hard Requirements:

• Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Comfortable handling patient information with professionalism and confidentiality.

• Proficient with Microsoft Office, Google Workspace, and cloud-based applications.

• Experience working in a US-based medical practice, wellness clinic, or healthcare organization.

• Experience with appointment scheduling, patient communication, and medication refill coordination.

• Familiarity with EHR and CRM systems.

• HIPAA knowledge or certification (training will be provided if needed).

• Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services.

• Previous remote work experience.

Schedule:

HOURS/WEEK:

• 40 hours per week

• Monday to Friday

• 9AM - 5PM Pacific Standard Time Zone

Offer and Benefits:

OFFER:

• Weeks 1–6: $4 USD/hour

• Weeks 7 onwards: $5 USD/hour