Global Support and Services Technician

Job Description:

• Serve as Air Products' primary technical representative at customer sites
• Plan, coordinate, and execute commissioning, startup, maintenance, and service activities
• Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment
• Provide technical guidance, operational support, and customer training
• Ensure compliance with company, safety, environmental, and regulatory standards
• Develop, review, and update commissioning and service procedures
• Complete service reports, expense reports, time reporting, technical documentation, and customer follow-up
• Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities
• Collaborate with internal teams to resolve technical issues and improve service delivery
• Identify continuous-improvement opportunities to enhance customer satisfaction and operational efficiency
• Support GSS sales and spare-parts activities by preparing quotations, following up with customers, and coordinating orders
• Support special projects and assignments directed by the Customer Support Manager
• Own assigned service activities from preparation through execution, reporting, follow-up, and technical closeout
• Maintain current knowledge of Air Products' equipment, technologies, and best practices
• Travel domestically and internationally approximately 30% of the time

Requirements:

• Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field
• 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support
• Strong troubleshooting and analytical problem-solving skills
• Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals
• Ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required
• Excellent communication and interpersonal skills with a customer-focused approach
• Proficiency with service management software, reporting tools, and Microsoft Office applications
• Commitment to safety, quality, and environmental compliance
• Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours
• Ability and willingness to work onboard vessels and at land-based industrial facilities, including machinery spaces and other operational environments, while complying with applicable safety requirements
• Flexibility to support customers outside normal business hours, including occasional evenings or weekends
• Ability to participate in an on-call support rotation
• Valid driver's license
• Ability to obtain and maintain a valid passport and required travel documentation
• Preferred: experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies
• Preferred: experience conducting customer training and technical presentations
• Preferred: knowledge of commissioning and startup procedures for industrial and marine systems
• Convenient access to a major airport and ability to meet travel requirements for candidates based outside the preferred St. Louis location

Benefits:

• Affordable medical, dental, and vision insurance available day one of employment
• 401(k) retirement savings plan with 100% vested company core and match
• Paid vacation, holidays, and sick time
• Paid parental leave
• Adoption assistance
• Flexible spending accounts
• Life Insurance (AD&D), Supplemental AD&D
• Employee Assistance Program (EAP)