Fixed Operations Specialist

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or a surrounding area approved by leadership within 60 days of the start date.

The Role  

The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning. 

What You'll Do (Responsibilities)  

• Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives. 
• Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives. 
• Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance. 
• Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities. 
• Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans. 

Your Skills & Abilities (Required Qualifications)  

• Bachelor's Degree or Equivalent Experience 
• 5+ years of relevant experience, guiding and improving fixed operations 
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience 
• Ability to travel >50% of the time domestically, cross multiple states within the region 
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed  

What Can Give You a Competitive Advantage (Preferred Qualifications)     

• Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements. 
• Strong consultative and relationship management skills with the ability to influence internal and external stakeholders. 
• Results-oriented professional with demonstrated success leading change and driving business outcomes. 
• Excellent written, verbal, and presentation communication skills. 
• Strong organizational, time management, and prioritization abilities. 
• Effective problem-solving and decision-making skills in a fast-paced environment. 
• Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments. 
• Demonstrated innovation, creativity, and continuous improvement mindset. 
• Self-starter with a high degree of initiative, adaptability, and accountability. 
• Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.