Customer Service Assistant (Automotive Parts Industry)
We are looking for a reliable and confident Customer Service Assistant to support an automotive parts business with customer communication, quote follow‑ups, and voice‑based outreach. This role requires someone with a neutral accent, strong phone presence, and a practical understanding of automotive or mechanical concepts.
Key Responsibilities
Customer Communication & Calls- Make outbound calls to customers regarding quotes, orders, and follow‑ups
- Provide clear, friendly, and professional voice‑based customer service
- Answer customer questions related to automotive parts and basic mechanical details
- Maintain a calm, helpful tone when handling enquiries or clarifying product information
- Follow up with customers after quotes are sent to encourage conversion
- Track pending quotes, customer responses, and next steps
- Ensure customers receive timely updates and accurate information
- Use basic mechanical or automotive knowledge to assist customers confidently
- Understand common automotive parts, terminology, and customer needs
- Communicate technical details in a simple, easy‑to‑understand way
- Assist with additional admin tasks related to customer orders and communication
- Maintain organised records of calls, follow‑ups, and customer interactions
- Support smooth workflow between sales, operations, and customer service
- Clear, neutral accent with strong phone communication skills
- Experience in customer service, call handling, or sales support
- Comfortable making outbound calls and following up with customers
- Basic mechanical or automotive understanding (preferred)
- Professional, reliable, and able to work independently