Job Description: Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail Conduct collection activity in accordance with company and Federal regulations Assist owners with understanding terms and conditions related to their ownership and contracts Maintain required phone activity, contact percentages, and other key performance indicators Legally, ethically, and confidentially handle correspondence and payments Maintain organized support documentation for owner accounts and request skip tracing as necessary Assist collections staff with daily processes and procedures Complete assigned company training and compliance courses Adhere to company standards, policies, and procedures Handle outbound owner contacts for less than 30% of work time when required Perform other related duties as assigned Requirements: High School/GED Excellent communications skills Must meet federal and state licensure requirements Flexible schedule Monday–Saturday from 8am to 7pm More than 6 months collections experience or related area (Customer Services or Sales) (advantageous) Timeshare Industry, Financial Services or Banking experience (advantageous) Effective communication skills Ability to handle pressure and remain calm with customers Knowledge retention and recall to provide accurate information to customers Problem solving Team player Benefits: Inclusive culture of belonging Recognition, rewards, and support for achievements Reasonable accommodation for individuals with disabilities Company training and compliance courses