Administration Assistant

Job Advert – Office Administrator / Operations Coordinator

Location: Sidcup
Job Type: Part-time (Monday–Friday)
Salary: Competitive, depending on experience

About Us

We are a growing business operating across Pest Control and Property Maintenance/Holiday Let Management. We pride ourselves on delivering exceptional customer service and maintaining high operational standards. We are looking for a highly organised, proactive, and reliable Office Administrator / Operations Coordinator to become the backbone of our day-to-day operations.

This is a varied and fast-paced role that requires excellent organisational skills, confidence communicating with customers and staff, and the ability to manage multiple priorities simultaneously.

Key Responsibilities

Scheduling & Operations

• Book pest control and property maintenance jobs.
• Allocate work to engineers and contractors.
• Coordinate daily schedules and emergency call-outs.
• Monitor staff attendance, productivity and job completion.
• Track engineer locations and progress.
• Liaise with field staff.
• Confirm customer appointments.

Customer Service

• Answer calls and emails.
• Respond to enquiries.
• Handle complaints.
• Request reviews.
• Maintain customer relationships.

Administration

• Prepare quotations and invoices.
• Chase overdue invoices.
• Process payments.
• Organise routine contract visits.
• Maintain records.
• Produce reports.
• Manage filing.

Fleet & Compliance

• Maintain MOT, servicing, insurance, road tax and inspection records.
• Monitor renewals.

HR & Staff Support

• Book training.
• Maintain employee records.
• Monitor DBS and compliance.
• Assist onboarding.
• Coordinate rotas.

Property & Holiday Let Support

• Book cleaners.
• Coordinate contractors.
• Monitor maintenance.
• Liaise with landlords and guests.

Business Development & Marketing

• Contact letting agents.
• Build relationships.
• Support marketing.
• Update social media.
• Generate new business.

Skills & Experience Required

Essential:

• Administration experience.
• Excellent organisation.
• Strong communication.
• Microsoft Office.
• Ability to prioritise.
• Attention to detail.
• Initiative.

Desirable:

• Pest control, facilities management, construction, property maintenance or property management experience.
• CRM/job management software.
• Bookkeeping/invoicing.
• Sales/customer service.

Personal Qualities

Highly organised, dependable, proactive, calm under pressure, customer-focused, confident communicator, team player.

What We Offer

Competitive salary, training, career progression, supportive environment, pension, paid leave and ongoing development.

Pay: £13.00-£15.00 per hour

Benefits:

• Company pension
• Free parking

Work Location: In person